FAQS

The items sold by JOLLY STORE Crafts are for ADULT use or ADULT SUPERVISED use only.Some of our beads and other items are small and could be a choking hazard to young children.

Shipping FAQs

1. How long does it take to process and ship my order?

Most orders are processed and shipped within 48 hours, Monday through Friday. Please allow 5 to 10 working days for delivery within the United States.

Most orders are processed and shipped within 48 hours, Monday through Friday. Please allow 5 to 10 working days for delivery within the United States.

2. Which countries do you ship to?

We currently ship to the United States, Canada, the United Kingdom, Puerto Rico, Guam, and Germany.

We currently ship to the United States, Canada, the United Kingdom, Puerto Rico, Guam, and Germany.

3. Are there any additional costs for international orders?

International customers are responsible for all taxes and/or duties that may apply upon delivery.

International customers are responsible for all taxes and/or duties that may apply upon delivery.

4. What happens if my order is delayed?

On rare occasions, orders may be delayed due to backorders, waiting for new shipments, or other circumstances. If this happens, we will notify you via email with an estimated delivery date. You can choose to wait for the new delivery date or cancel your order for a full refund at any time before shipment.

On rare occasions, orders may be delayed due to backorders, waiting for new shipments, or other circumstances. If this happens, we will notify you via email with an estimated delivery date. You can choose to wait for the new delivery date or cancel your order for a full refund at any time before shipment.

5. How long does shipping take if I pay by check?

When paying by check, we wait for the check to clear before shipping your order. This process can take 7-10 days, so additional shipping time will be required.

When paying by check, we wait for the check to clear before shipping your order. This process can take 7-10 days, so additional shipping time will be required.

6. What happens if my delivery fails or is refused?
  • If delivery fails due to an incorrect address, you will be responsible for the actual shipping cost to re-ship the item to the correct address.
  • If a delivery is refused, the actual shipping costs plus a 15% re-stock charge will be deducted from your refund.
  • For returned packages that do not require re-shipping, refunds will be less the actual handling and shipping costs incurred.
  • If delivery fails due to an incorrect address, you will be responsible for the actual shipping cost to re-ship the item to the correct address.
  • If a delivery is refused, the actual shipping costs plus a 15% re-stock charge will be deducted from your refund.
  • For returned packages that do not require re-shipping, refunds will be less the actual handling and shipping costs incurred.

Returns & Refunds FAQs

1. What is your return policy?

We offer a 30-day money-back guarantee for unopened merchandise in its original packaging. Shipping expenses are not refundable. Opened merchandise will not be refunded or returned to the customer.

We offer a 30-day money-back guarantee for unopened merchandise in its original packaging. Shipping expenses are not refundable. Opened merchandise will not be refunded or returned to the customer.

2. Do you accept exchanges?

No, we do not offer exchanges at this time.

No, we do not offer exchanges at this time.

3. What if I receive a defective product?

We guarantee all items to be free from defects. If you receive a defective product, please contact us for a replacement.

We guarantee all items to be free from defects. If you receive a defective product, please contact us for a replacement.

4. How do I return an item?

To return an item:

  • Use INSURED US Postal Service for safer delivery.
  • Include your complete name, address, credit card number, and expiration date so we can correctly credit your account.
  • Send your return to:
    JOLLY STORE Crafts
    10632 Gilbert Rd
    Newton Falls, OH. 44444

To return an item:

  • Use INSURED US Postal Service for safer delivery.
  • Include your complete name, address, credit card number, and expiration date so we can correctly credit your account.
  • Send your return to:
    JOLLY STORE Crafts
    10632 Gilbert Rd
    Newton Falls, OH. 44444
5. Are shipping costs refundable?

No, shipping expenses are not refundable.

No, shipping expenses are not refundable.

6. What happens if I return opened merchandise?

Opened merchandise will not be refunded or returned to the customer. Only unopened, sellable items in their original packaging are eligible for a refund.

Opened merchandise will not be refunded or returned to the customer. Only unopened, sellable items in their original packaging are eligible for a refund.

No Minimum order required.

Images/Pictures: Due to variance in the display of color across different monitors, image colors may not be an exact match, use for reference only.


Tax: We collect Ohio sales tax for orders shipped within the state of Ohio.
We do not collect tax on orders shipped outside of the state of Ohio.

Please note that if your package is shipped to a state that imposes sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Contact your state tax authority for information about your tax obligations. International customers are responsible for all taxes and or duties that may be due.